FAQ

What’s included in the revenue-share percentage?
Everything in end-to-end RCM: charge capture, coding review, claim submission, payment posting, AR follow-up, denial management, and patient billing support. You also get your KPI dashboard and monthly performance review at no extra cost. Credentialing and payer enrollment are available as optional add-ons.

How long does it take to get started?
Most practices are live in 14–30 days. We begin with a discovery call to understand your payers, volumes, and pain points, then run a Billing Health Check to identify revenue leakage. From there we handle EHR and clearinghouse setup, workflow documentation, and staff playbooks.

Do you work with our existing EHR?
Yes. We work in Athena, Kareo, AdvancedMD, and most major practice management systems. If you’re already on a platform, we adapt to it — no migration required.

Are you HIPAA compliant, and will you sign a BAA?
Yes to both. We operate with role-based access controls, encryption of data at rest and in transit, documented SOPs, and full audit trails. A signed Business Associate Agreement is standard before any PHI changes hands.

What kind of results should we expect?
Our benchmarks are a 95%+ clean claim rate and AR days under 35. Timelines vary by specialty and payer mix, but most practices see measurable movement on collections and denial rates within the first 90 days. You’ll see exactly where you stand in your monthly KPI review.